The software platform, Student Advisor, streamlines international student management and features an AI tool that works alongside advisors as an optional “co-pilot”, drafting responses to student queries that advisors can choose to edit before sending.
“We intend to deliver the most intelligent AI brain in study abroad. That’s our goal,” Gregory Sukornyk, CCO and co-founder of Global Study, told The PIE.
In August 2022, Global Study launched the alpha version of Student Advisor, working closely with student advisory operations to optimise and improve the platform over the following many months.
“We intend to deliver the most intelligent AI brain in study abroad”
Now, open to the market, Paul Cowles, CTO and co-founder of Global Study said it boasts “the most advanced AI solution in the study abroad space”, with even more enhancements to come.
“We began harnessing the power of AI two years ago and have since built a conversational platform as a foundation for an AI first future,” said Cowles.
Sukornyk described the product as a “total game changer” for advisors, highlighting the benefits it gives them such as extra time to handle higher touch aspects of counselling.
“Counsellors waste a lot of time on mundane tasks when managing students. [Student Advisor] can massively increase productivity,” said Cal Barton, CEO and founder of Global Study.
“All communication can be done and stored on the platform. No bouncing around from WhatsApp to SMS to Email to Zoom and hunting for past messages.”
This platform aims to allow agencies to marry technology with the human touch, presenting a private, dedicated conversation hub for each student encompassing text, audio and video communications.
Other features of Student Advisor include a customisable student journey tracker, integrated document management, student reassignment tools and instant multilingual translation.
“The student journey tracker means essential steps and deadlines aren’t missed. That offers strong quality control and the AI can do in seconds what can easily take counsellors hours,” said Barton.
Although the product was not originally designed for universities, Sukornyk said a number of partnerships with universities have evolved, allowing institutions too to manage domestic and international students through the platform.