PTE owner: NZQA closure process “unbelievable”

I am also our studnet ,my teacher so nice ,he is the most passionate teacher I have ever seen. This school is also the most friendly team I've ever felt. No matter at any time, there is any need, they will be the first time to help students . I do not know what problems let NZQA suddenly shut down the school, but irrespective of any error, it should not be irresponsible to students. After the school colse down, the principal and few staff are still helping us to answer questions and tell us what hapeening. But how about NZQA ? they said to protect us, refund momey,but they only give few time to change the visa,the risk still need we solved for ourself............this country policy make us disappointed...............

its so sad to hear they close down,i study there before,the teacher and staff so nice and helpful.my classmate said when he came back from NZ by refused in airport,becasue the immgaration said his visa by cancel becasue school close down.but they said before our visa until 28/02.Its not fair ,and NZQA said they will refun and protect students,but how?we came to NZ study English and have a study plan in future,its suddenly closed,cancel visa for short time ,we need spent more time to looking new school,apply visa,adapt to the new teacher lecture method,in peior of time,we waste time and money.Important things we cant study ,we only can waiting to to solve the problems.Its not fair to us,they don’t care us situation actually.

Very sad and disappointed about this, Many English students still waiting for the refund fee from Public Trust. They don’t have enough extra money to pay another new school. Just waiting there and can’t do anything, they lost time and money during the period of waiting. International students come to NZ to study English, they are innocent but be treated like this. New Zealand promotes itself as the last pure land in the world, now I don’t think so. It looks like NZQA can be higher than the court to judge and decide every International student’s fate. They don’t care students situation actually. I am very disappointed to this country.

In fact this process is not bringing any good to students once they only have until 28/02 to apply for new visas, but refund only come in on 28/02. Also need to consider that students from English courses were very unfairly treated, they ar being punished for something not related to their programme, because their course did not have 1 non compliance, and they lost their classes, are still waiting for refund and all of that.

I would like to write that I have seen students not being beneficial at all after this process. Instead, they have been punished in the sense of fees and timing. Students from Business programmes have only until 28/02 to apply for a new visa, and Public Trust won't refund them on time! I believe this process is being done to get rid of the students, in fact, not to protect them.
Yes, EIA have done some serious mistakes, but in the overall all of those mistakes were corrected, NZQA did not consider that.
They took a small period of assessments not up to standard and used this as an argument to close the whole school down. They did not consider the assessments of 2017, did not consider the General English courses and this side of the business. After all of the improvements and investments done by EIA team they came in and close everything down in less than 6 hours. The process was not clear and fair, students were not beneficiaries at all. It is a really shame.

Although it is good that stories about the inadequacy of nzqa practices are reported, it also feels like an exercise in frustration. Any casual survey of people working in the industry reveals stories of teachers and administrators who have experienced being treated unfairly, or being made to feel irrelevant and disrespected. Yet the spokespeople for nzqa just say " hey we are just doing our jobs." or the usual nonsense that Grant Klinkum is quoted as saying in the article and since they have a ridiculous amount of autonomy, they get away with it. They hide behind the shield of protecting students, but in fact the ESL students at Excellent were treated appallingly by nzqa, not to mention the staff who suddenly found themselves jobless through no fault of their own. Yes, of course nzqa make sure students are protected financially and in terms of their immigration status, but those aren't the only factors which 'ensure high-quality tertiary education outcomes'. Those students lost the relationships they had with their teachers and classmates as well as the feeling of being able to learn in a supportive and safe environment. Nzqa does nothing but pay those concepts lip service. What they are more concerned with is protecting their own jobs and the fiefdom in which they operate. A change in their tactics can only happen at a governmental level, and with the current climate of anti-immigration in new zealand, that seems unlikely

Very sad to hear that another genuine provider is targeted by NZQA. It is sad to say but a fact that New Zealand does not have a fair law. New Zealand Qualification Authority is given so much power and there is no appeal system. There is a complaint and appeal process; which is there to make people fool. It says ‘Do you want to make complaint about NZQA – write to NZQA’, how ridiculous is this? As a result, NZQA staff misuse their powers. Imagine how one person can ruin a business in few hours!!

At every closure, Dr Grant makes statement that student support is NZQA’s responsibility and NZQA takes students support as priority. This is 100% lie, silly and ridiculous statement; which is consistent in all the media statements made by Dr Grant in all the closures. The fact is that Dr Grant has nothing to do with these students. He may not even know what students have gone through. In fact his belief is that ‘these students should not have come to the country’. He has no idea that how NZ government including NZQA and Immigration has played with these students lives. Immigration NZ gave visas to these students exactly as they had instruction to do so. NZQA did not look at anything. And suddenly NZQA has followed an unfair approach to close the PTE’s down to get rid of the students.

Please note that NZQA does have favouritism; they have their favourite providers. No more comment on this at this stage.

As far as processes are concerned; they have the permit to make mistakes as there is no complaint or appeal process. No choice, people have to live with this.

Let me comment on NZQA’s capability and quality assurance; it’s so poor that any staff at NZQA can’t answer properly. Most of the staff are so incompetent – not sure how they are given jobs – and how they are promoted to these positions. I am sure every provider will have records of the mistakes which NZQA makes. But they do not even feel embarrassment on this. There capability can be evidenced by the ex-NZQA staff records. The records show that where ever ex-NZQA staff has joined, those PTE’s are either closed or they are in big trouble with NZQA or they have poor quality. This is there capability.

My recommendation would be that NZQA should stop doing audits/monitoring/EER’s for the providers and do their through risk assessment/self-assessment and then plan for the quality assurance for NZ providers.

Anyway nothing is not going to be changed - This is New Zealand.