Victorian Tertiary Admissions Centre (VTAC), Australia. Paula Soon has started a new role as director, admissions and client services at VTAC. With over 20 years of experience in TAFE and higher education, Paula brings a wealth of knowledge and insight to this role. As technology and automation continue to advance, Paula is well-positioned to leverage these innovations to enhance and transform the admissions process and the workforce. “I’m thrilled to be part of a sector where I can help streamline and improve how we connect with and support applicants,” Paula said. This role offers the chance to play a pivotal role in adapting services to meet the diverse needs of prospective students, ensuring a more efficient and personalised experience. With a strong focus on embracing technological advancements, Paula looks forward to contributing to a future where admissions processes are not only more efficient but also more responsive and inclusive.