Cambridge University Press, UK. Lizz has joined the team at Cambridge University Press as the ELT Sales Representative for London. Having worked in the ELT industry for over 10 years, first as a teacher and then as an educational consultant for Pearson, she is excited to join the well-respected publishing house and looks forward to meeting her customers and promoting Cambridge ELT resources. With an interest in digital, Lizz hopes to explore how the Cambridge LMS can support and enhance the UK ELT teaching model. After learning more about her London customers, Lizz will evaluate how customer success processes might support them in an increasingly competitive market.