British Council, UK. James has recently been appointed to the position of Head of Global Exams Delivery at the British Council. This role leads the delivery of the organisation’s portfolio of Exams, including IELTS, School Exams and Professional qualifications, in over 100 countries worldwide. The role owns the end-to-end supply chain, ensuring that improvement and innovation are inbuilt into global processes and systems and that change requirements are effectively managed at all levels of the business. Before taking up this role in London, James led the Exams businesses in Sub Saharan Africa, Greece and China.