Book&Learn, Mexico. Fernanda Viramontes has joined Book&Learn as the Director of Customer Success. Fernanda joins Book&Learn with over 10 years experience in the international education sector and having previously worked at Mundo Joven in Mexico, first as the Manager of their Higher Education department and later on as the agency’s General Manager. Working in this capacity with one of LATAM’s leading agencies, she developed both her leadership skills and a keen understanding of what a company needs to grow in an increasingly competitive business landscape. As Director of Customer Success, Fernanda’s principal focus will be on working closely with Book&Learn’s partner agencies to ensure that they get the most out of the platform, adding value to their daily operations and efficiency to their recruitment processes.