Embassy English, US. Crystal has recently joined the Embassy English Operations Team based out of New York in the new role of Operations Manager North America. As part of her responsibilities, she will be working closely with the study centres to provide operational support and to inspire growth. She has previously held a position as National Student Services Representative where she provided West Coast Student Services training and departmental support. Over the last four years, she also managed the student enrolment, housing and activity programmes for the Los Angeles study centre.